Please read the T&C in full before proceeding to make a Booking. The T&C are between Hidden deTours and the Customer and apply to any Booking made by the Customer. You can visit our T&C page by copying and pasting this link into your browser -
https://www.hiddendetours.com.au/terms-and-conditions
By making a Booking (directly or indirectly through a third party) the Customer agrees to the T&C on behalf of all persons included in the Booking. Where the Customer constitutes more than one person each person shall be jointly and severally bound by the T&C.
This is an excerpt from our T&C regarding cancellations by customer:
5. Cancellation Refund and Change Policy
Cancellation by Customer - All cancellations must be received in writing. Where the Customer cancels the Booking:
(a) Public Day Tours
(i) 15 days or more prior to the date of departure full payment will be refunded less the administration costs;
(ii) between 14 days and 4 days of the date of departure 50% of the payment will be refunded and the remaining 50% will be retained by Hidden deTours; and
(iii) 3 days or less before the date of departure (including no shows) no refund will be provided to the Customer and all monies will be retained by Hidden deTours.
(b) Public Getaway Tours with overnight stays
(i) 21 days or more prior to the date of departure full payment will be refunded less any administration costs;
(ii) between 20 days and 15 days of the date of departure 50% of the payment will be refunded and the remaining 50% will be retained by Hidden deTours; and
(iii) 14 days or less before the date of departure (including no shows) no refund will be provided to the Customer and all monies will be retained by Hidden deTours.
(c) Private Group Tours and Charters
(i) 22 days or more prior to the date of departure full payment will be refunded less the deposit and administration fee which will be retained by Hidden deTours; and
(ii) 21 days or less before the date of departure (including no shows) no refund will be provided to the Customer and all monies will be retained by Hidden deTours.
Administration costs may include (but are not limited to) fees that may be levied by third party operators providing their services in conjunction with the Tour bank fees credit card fees booking fees and other costs associated with delivering the Tour or returning your money to you.
For Customer curtailment and or early departure from the Tour all monies paid by the Customer will be forfeited to Hidden deTours.
